Application Maintenance and Support
Ensuring Reliable Performance
Maximise Your Software Investment with Expert Care
In the digital age, your software applications are the lifeblood of your business operations. At Galekt, we understand that maintaining these critical assets is not just about fixing issues—it’s about ensuring continuous improvement, optimal performance, and alignment with your evolving business needs.
Our Software Application Maintenance and Support services provide comprehensive care for your applications, from routine updates to critical problem-solving, allowing you to focus on your core business while we keep your software running at its best.
Comprehensive Application Care
We offer a full spectrum of maintenance and support services to keep your applications running smoothly.
24/7 Application Support
Our round-the-clock support team is always ready to address issues, ensuring minimal downtime and continuous operation of your critical applications.
Proactive Maintenance
We don’t just wait for problems to occur. Our proactive approach involves regular health checks, updates, and optimisations to prevent issues before they impact your business.
Performance Monitoring and Optimisation
Using advanced monitoring tools, we continuously track your application’s performance, identifying and resolving bottlenecks to ensure optimal speed and efficiency.
Security Patching and Updates
We keep your applications secure with timely security patches and updates, protecting your valuable data and ensuring compliance with the latest security standards.
Feature Enhancements and Upgrades
As your business evolves, so should your software. We work with you to implement new features and upgrades that align with your changing business needs.
Legacy Application Support
We employ redundancy, load balancing, and rapid response protocols to minimise downtime and ensure continuous operation.
Addressing Key Challenges
Addressing Key Application Maintenance Pain Points
Maintaining complex software applications comes with unique challenges. Here’s how our expertise addresses these issues.
Balancing Stability and Innovation
We use staged rollouts and comprehensive testing processes to introduce new functionalities while maintaining system stability.
Managing Technical Debt
We implement strategies to gradually reduce technical debt through refactoring and modernization, improving long-term maintainability.
Ensuring 24/7 Availability
We employ redundancy, load balancing, and rapid response protocols to minimize downtime and ensure continuous operation.
Keeping Pace with Technology Changes
Our team stays ahead of technological trends, proactively updating your applications to leverage new capabilities and maintain compatibility.
Managing Costs
We optimise maintenance processes and leverage automation where possible to increase efficiency and reduce long-term support costs.
Knowledge Retention
We implement robust documentation practices and knowledge management systems to ensure continuity of support regardless of team changes.
Why Partner with Galekt?
Leading Technology Offerings for
- Startups
- Enterprises
Comprehensive Expertise
Our team brings deep knowledge across a wide range of technologies and platforms, ensuring expert support for all your applications.
Proactive Approach
We don't just react to problems; we anticipate and prevent them, ensuring smoother operations and reduced downtime.
Customised Support Plans
We tailor our support services to your specific needs, providing the right level of care for each of your applications.
Continuous Improvement Focus
Our support goes beyond maintaining the status quo. We continuously look for ways to enhance your applications' performance and functionality.
Scalable Support
Whether you're a small business or a large enterprise, our support services scale to meet your needs, growing with your business.
Technologies We Leverage
State-of-the-Art Tools for Superior Solutions
At Galekt, we’re always at the forefront of technological advancements. Our expertise spans a wide range of technologies, allowing us to choose the perfect tools for your unique project.
Scalable Infrastructure for Growing Businesses
Creating Engaging User Interfaces
Powering Robust Application Logic
Native and Cross-Platform Excellence
Efficient and Reliable Data Storage and Retrieval
Streamlined Development and Deployment
Pioneering Digital Transformations Across Sectors — Faster, Smarter, Better
Frequently Asked Questions
We support a wide range of applications, from custom-built software to popular off-the-shelf solutions. This includes web applications, mobile apps, desktop software, and enterprise systems across various technologies and platforms.
Our response times vary based on the severity of the issue and your specific service level agreement (SLA). For critical issues affecting core business operations, we typically respond within minutes. Less urgent matters are usually addressed within a few hours.
Yes, we offer tiered support levels to meet different needs and budgets. These range from basic support during business hours to comprehensive 24/7 support with dedicated resources. We’ll work with you to determine the best fit for your organisation.
Absolutely. Our approach to maintenance includes continuous improvement. We regularly assess your applications for potential enhancements, whether it’s improving performance, adding new features, or updating the user interface.
We have a structured knowledge transfer process to ensure a smooth transition. This typically involves thorough documentation review, shadowing of current support activities, and a phased handover to minimise any disruption to your operations.
Let’s Accelerate Your Business Together
Ready to Elevate Your Application Support?
With Galekt’s expert Software Application Maintenance and Support services, you can ensure your critical software is always performing at its best, allowing you to focus on growing your business.
Contact us today to discuss how we can tailor our support services to meet your unique needs and keep your applications running smoothly.